Out of Sync Error

[jpconfino]

Every time I exit RealFlight G2, and then try to run it again, I get the following error message:

----------------------------------------------
Error

The CD is out of sync with the index files. Please reinstall the application.

Code: 0, 974152195
----------------------------------------------

Has anyone else had that problem? This is an *extremely* annoying error, because G2 takes 10-15 minutes to copy everything off the CD on the hard drive. (Incidentally, after I reinstall it runs fine until I exit again)

I emailed tech support, but so far no response...

Joel

[Jim Coleman]

Try uninstalling and then reinstall G2.

[jpconfino]

Jim,

I have unistalled, completely wiped out any directories left, and then reinstalled. The same problem occurs. This is the sequence I've noticed:

1) I install RealFlight, and run it. In the data directory a 450 MB .dck file is created along with a smaller file (I think .avd).
2) While I'm running the program the timestamp on the .avd file is updated
3) I exit the program, and the 450 MB file is still there.
4) I run the program again and the 450 MB file is reduced to 0 Kb and then I get the Out of Sync error message.

I've also found a few other glitches, but they are a little more tolerable.

1) When I uninstall I don't check the "Remove Online Updates" box, but when I reinstall and run the control panel it says I back to the .213 minor version instead of the .230 minor version I updated to (I checked the OnlineCache directory and all the files are still there). Am I really back down to .213 or this just a display bug?

2) The sound sometime cuts out completely (although sound still works for other apps).

3) About 1 out 3 times changing from windowed-mode to full-screen mode the software completely locks up my computer.

Have you noticed this software running better under NT? I really like the graphics and gameplay, but it is so unstable on my machine I spend half the time reinstalling. I can easily setup my computer to dual-boot to NT if that would fix my problems.

Thanks for your help,

Joel

[Scott Kemp]

This sounds like something is very wrong with your system. That DCK file should not be getting set to 0 length. Have you defraged and checked your hard drive for errors?

On #1: You have to re-do the update after you do a re-install. With the online cache, this usually means an extremely quick download.

On #2: Do you have the latest sound card drivers?

On #3: Sounds again like a system problem or a Graphics card driver problem. I know the G400 has some quirks with G2.

[jpconfino]

Scott,

Thanks for your quick reply. I'm not sure why the .dck file keeps getting overwritten, but other than RealFlight G2 all my other apps (business and games) work fine. I have a relatively new Dell PC (less than 1 year old), and I'm a pretty knowledgable about computers (I'm a software developer) so I keep it pretty "healthy" (disk is fine, no viruses, latest updates, etc). I do have the latest drivers for my Turtle Beach Montego II sound card.

Could you tell me a little bit more about what the .dck and CD have to keep in sync? Is there *any* condition that you know of where the software would overwrite that file? Is there any possibility this could be related to my CD hardware? I have a Sony CD-RW, and while a hardware problem wouldn't cause a file to get overwritten to 0 Kb, maybe the software is reactly badly to it.

Thanks again for your help,

Joel

[Scott Kemp]

Contact me directly and we will work with you to fix this.

[dougc]

Hi, I am also a softeware developer and pretty in tune with computers (So I think). I just built a virgin machine, win98 parts maxed out. Nothing else on it.

I can install fine, run for hours on G2, then when I exit and restart, I get the out of sync everytime error.

Any help would be greatly appreciated.

I know the video is ok, at a loss why it keeps going back to 0 MB.

Thanks in advance

[Scott Kemp]

Thanks to Douglas Cunningham, we figured out the problem here. The underlying problem were two bugs in RealFlight G2, the trigger was having your date on your computer set in correctly (Like 1999!). We fixed our bugs and it will make the next release, but for now you can avoid this problem by setting the date on the computer correctly.

Sorry for the inconvenience.