Error File: L:\kelib2\directx\dxapplication.cpp Line 528

[Russell Keener]

I've been trying to get my G2 loaded for about an hour now with no luck. I updated my video driver (ATI, Rage II, 3D Pro Turbo PC2TV) I updated my audio driver (Sound Blaster AWE64) and updated to DirectX 8. I have 64K ram and plenty of hard drive space.

However, every time I start G2, after the music starts, I next get a white box that says:

"ERROR
Error: Unknown
File: L:\kelib2\directx\dxapplication.cpp
Line 528"

Then pops up a grey box eith a red circle with an x in it that says:

"Could not find any compatible Direct3D devices
This sample will now exit"

Then, pops up:

REALFLIGHT caused an invalid page fault in
module REALFLIGHT.EXE at 0257:0040d5b4.
Registers:
EAX=00000000 CS=0257 EIP=0040d5b4 EFLGS=00010246
EBX=00000000 SS=025f ESP=008bf888 EBP=008bf9ec
ECX=00000000 DS=025f ESI=02a38910 FS=13cf
EDX=008bf868 ES=025f EDI=00000000 GS=0000
Bytes at CS:EIP:
39 98 34 04 00 00 76 38 8b 90 4c 04 00 00 8b 04
Stack dump:
00000000 02a38910 008bf9ec 004cf460 00000000 00000000 005796b9 02c91054 005797df 02a304b0 02a30ab0 00000001 00000000 00000001 029242f0 02c91f58

[Mark Shelton]

Same problem and error here, Russell, after staying up until 1:30 this morning trying to rectify it with no results. I'm watching and hoping someone will post here soon with our solution.
Mark

[pploof]

I posted this problem with the same error a few days ago. I changed to 16 bit color and it now runs great. Changing the screen resolution didn't help but if I try to run above 16 bit color I get the same error and it's very repeatable.

Phil

[Russell Keener]

No, changing to 16 bit color does not help. I read your post and tried it yesterday. (I don't even have an "L" drive).

Help!

[Slider]

I don't have an answer But.
If you haven't checked out CompUSA.com for information on 3d cards and Monitor's etc., try it. The 3D cards will probably be listed under upgrades. To the best of my knownledge. Amoung other things, the type of 3D card and also the type of monitor your using on your system can have a major effect on the way any sim's run on your system. :rolleyes:

Adlai

[This message was edited by Slider on 12-31-00 at .]

[Slider]

PS: Check under ( guides ) in the compusa site.
Also check other post in here if you haven't already. You just might find the answer to your questions. :p

Adlai

[Slider]

Also maybe check under (Features) and in
( computer suggestions ) to the left of this dicussion board. Somewhere in there I think there's helpful information on 3D card issue's.
Best of luck with getting your G2 up and running ASAP.

Adlai

[Slider]

beep beep, I had to do that, it's the only way for right now that I can see the post here.

Adlai

[Slider]

Russel, This is the only other thing that comes to mind. From what I read from your message. I'm kinda getting the idea that yes you updated to directx 8 but not (specifically) for your 3D card itself. If I'm correct on that, then try to update the directx 8 driver for your 3D card itself from your 3D card manufacturer's site. Also guess since it's New Years Eve, that might be why your not getting more reply's right now. And sorry if I managed to instead of helping here, I ended up mixing anyone up even more. If all else fails, and you get no further advise here for a while, Try emailing Scott directly. I would guess that Scott might also be doing some celibrating at this time, being its New Years Eve and all. Sorry if I mixed anyone up further then they might already have been mixed up. Time to party. Happy New Year and hang in there if you don't get your G2 to work right a way.

Adlai

[pploof]

Run the program "dxdiag" and under the display tab what do you have for "approx total memory" and "current display mode"

Phil

[RyanS]

As to ATI cards and Real Flight G2. We have found that the latest official drivers from ATI will not handle Directx 8 properly, and therefore will not run Real Flight. That is why it is not able to find a compatible 3D device. However, ATI has also released a set of beta Special Purpose Drivers. If you install these drivers, Real Flight should run. The official versions are like 4.10.xxx and the special purpose drivers are like 4.12.xxxxx Hope this helps.

[Slider]

Ryans Information sounds like your best bet!

You could also go to (Report Bugs) which you get to when first come to the knifeEdge site and you've already clicked on the (enter), It's the first one on the list. After you've gone to the (Report Bug) area, then go to the bottom of the report bug page and click on (Support site).
You can find helpful information in there.
:p

Adlai

[This message was edited by Slider on 12-31-00 at .]

[DBeach]

I had the same problem on several different machines. The first call to tech support said the CD was bad so I sent it in. When the new disk came back with the same problem, I got a tech support rep that nailed it problem. The only cure was to go out and buy a new video card. I got the IOMagic MagicVideo TNT2 w. 32MB of video memory. Under $100 at CompUSA, WOW!

The program is great with the right hardware.

David

[Jim Coleman]

Can you make sure that the DirectX samples supplied to you work on your system?

[Russell Keener]

I ran DirectX diagnostic without any problems. All diagnostics appear fine. Other than that, I'm not sure what DirectX "sample" files you are talking about.

Thanks for your help in advance...I received some lame canned response from ATI (my video card folks) that doesn't seem to help.

[Jim Coleman]

Should be some DX Samples in your RealFlight subdirectory/Folder. C:\Program Files\RealFlight\

[Russell Keener]

There is only tunnel.exe and fly.exe; they both run fine.

[Russell Keener]

Now it's been 27 days since I responded to Jim's question. I've been pretty patient, but no reply. To date I have YET to EVER see this program run.

I guess it's time to give up on G2 and go back to flying Deluxe.

[DBeach]

I had the exact same error when I got G2. My only option was a new graphics card. I'm suprized that there hasn't been more feedback from KnifeEdge folks, but I'd be willing to bet that a new graphics card w. 32MB of video memory will solve your problem.

[Jim Coleman]

No excuse, I'll just apologize for not getting back to you sooner. Sorry.

You can try the beta drivers that Ryan mentioned earlier in the thread. Let me know how they work for you. I'll try to be more responsive in the future.

[Scott Kemp]

No offense, but this board is not necissarily the best place to get feedback from us on problems. The best way to assure that your problem is resolved is to work with the technical support people at GreatPlanes. If they can't help you, then you can submit a bug to www.knifeedge.com. (http://www.knifeedge.com.) At that point is gets tracked and eventually resolved. We have a lot of issues we are currently dealing with so response is so, but at least it will not be forgotten.

If you post to the board, there is no guarantee we'll get to it or even have it on the "todo" list.

As you have seen though, sometimes other people have good ideas and can help you out faster than we can.

Thanks.