Error Trying to Update or Register

[Wimpy]

Every time I try to register or update online, I get the error message.

Error connecting to Server, Check your Internet Connection...., Server may be down, Try again later.

After I hit OK I get an error message box that says, KEError 185

RF Tech support said try again later.
And keep trying till it connects.

I installed it on another machine and it works fine. But this is not the machine I want to run it on.
Is this a known Problem? If so, when will it get fixed?

I have had the software for almost a week now, and nothing.

How about putting the updates on the web so we can at least get them while the BUGS are worked out.

My CD ver. .219, maybe its a problem with just that version.

Thanks,
T

A so far, unhappy customer :mad:

[Jim Coleman]

I don't suppose you're behind a firewall or a NAT. If you have DSL or another high speed service you may have one and not know it.

[Wimpy]

I am not behind anything.

The other machine that worked dialed up to the same account.

It is not my internet connection.

I am the ISP.

Try Again

Thanks,
T

[Wimpy]

The message is "KEError 183 Connecting to archive server"

[Scott Kemp]

Submit as a bug at www.knifeedge.com (http://www.knifeedge.com) and we'll look into it.

[Wimpy]

Scott,
I talked to Erin at RF tech support, he is supposed to get with you on the problem.

Also submitted a Bug Report.

Thanks,
Wimpy

[Wimpy]

Is there any status change on this problem?

It has been over 3 weeks since I reported this to RF Tech Support.
I have posted bug reports here as well.

What's the scoop?

[Scott Kemp]

What is your name? I cant find the bug in our defect tracking system. I cant find an email for you either, which is why I am asking here.

[Scotty740]

When you find out could you let me know too? I have a friend that is getting the same error (183) when he trys to connect and update.

Thanks

TSk 46s
Raptor
Advance 40

[Madmax]

You didn't say which operating system you are using. If you use Win98, you might want to try to upgrade with a "disabled start-up group"

This is the way I do it when I upgrade or play MP, otherwise there is way too many bells and whistles running in my systray ( firewall, etc... )

Click on Start-Run, then type msconfig. Select Selective Startup, and uncheck the "load startup group items" Click apply and restart.

Then connect to the Internet, and try upgrading. Works for me. I don't know if this function is availlable in Win2K and ME.

To go back to the "normal" startup, start msconfig again, and select "normal startup". Click apply and restart.

Let me know if it works.

:)

Maxime Michaud

[Wimpy]

Scott,

I sent you an Email.
Plus resubmitted a Bug Report


Max,
I did a clean install of 98se, ME, 2000.
Had the same problem with all 3.
I did an install on my old machine(98se) and it works fine, but that machine is too slow to run G2.

Wimpy

[bourno]

I have version 2.00.219 running windows Me. At the chat room, I have seen another who has been unable to update and has .219 also.

[CrazyHerb]

I'm right there with you...
getting KE 183, stuck on 2.00.214 CD version...
Got through once, enough to register.

I have starband (satalite internet) so I will call and verify I'm not behind a firewall somewhere and if so, see if I can get through it.

Any help would be great...I'll post follow-up if there is a firewall on me and if I make it through.

Steven G. Herbertson
CrazyHerb

[bourno]

Tried max's solution, but no luck for me on that. Still waiting on word from my local dial-up provider if they have a firewall or something that would give me problem with this application so far only.

Has there been any intentions to have the realflight site include the manual update for G2 also? Never had a problem with deluxe to get the updates. Also, for people who aren't hooked up to the internet, they could still get updates by downloading it elsewhere, and then run it on their home computer.

[Evan G]

One question is, what type of modem(s) are you using? I have noticed that on the system profiles that people have given with this problem (only 2 thus far) they are both using US robotics modems. What are you using?

Evan

[bourno]

Well, to make a short story long. My local provider never did e-mail me back on whether they have some kinda block. So I'll have to give them a call. Decided to try another local dial-up server in town (Dellnet) and had no problems connecting and getting the updates. Like to thank Dave and Maxime for their help they gave to me earlier. :)

So if you're one of the few who are having problems updating like I had, hope this post may help you fix your updating also.

Wes Bourn

[Wimpy]

Evan,

I don't know if I was one of the 2, but I use a USR 56K V.90 Voice Modem (Not a WINModem)

[bentz]

I get the same problem.
I use USR Sportster 33.6 modem :(
I think it's a really good idea to post the updates on RF site to be downloaded manually.
Also waiting for fix on this...

Real life? Never heard of it!
Is it worth the download?

[bentz]

Correct that.
I managed to register and update using my USR modem through another ISP. It seems the first was giving me trouble. Funny thing is, I tried to do that through my organizational link, which the administrator of is... ME. Now I know for sure it is not behind any firewall/proxy, still no luck :(
Go figure. Anyway I got the update to .256 et voilla! no more stupid disk swaps! (so far - knock on wood)

Real life? Never heard of it!
Is it worth the download?

[Wimpy]

I tried 3 diffrent ISPs and still no luck.

I am still waiting for the fix.

Wimpy

[joeh100]

I HAVE THE SAME PROBLEM. I CAN'T REGISTER OR UPGRADE. I'VE TRIED INSTALLING IT ON MY NOTEBOOK AND HAVE THE SAME PROBLEM. ALL I HAVE IN COMMON IS THE SAME ISP??? I'VE CONTACTED RFG2 TECH SUPPORT BUT HAVEN'T GOTTEN A REPLY. I'VE ALSO SUBMITTED A BUG REPORT. I'M JUST BEING IGNORED.
:mad:

MANUAL UPGRADE PLEASE!

TRIED USING MULTIPLAYER, IT SAYS YOU NEED TO UPDATE TO LATER VERSION. I HAVE 2.00.214

Joe

[Wimpy]

Well it has been 1 month and 1 week since installing G2, still no word about the problem.

One consolation, I got the $40.00 rebate check, so far G2 is still not worth the $50.00 that I did pay for it.

This forum seems to not get any better response than GP tech support.

The techs at GP support are the rudest guys I have ever dealt with.
Don't even consider calling them for an update on the problem after you call them the first time, they act like you have just woke them up at 3:00 o'clock in the morning to tell them good night.

Oh well, at least I'm not the only one, maybe enough people gripeing about the problem will get it resolved.

Wimpy

[Scott Kemp]

Anyone who has problems with the updating can contact me on the Knife Edge Chat and we will look into right then. If the chat does not work, try calling us at 541-745-0224.

[Raydee]

OK I am having the same problem except when I try to register it says that Cpanel has caused an error in CPanel.exe and the control panel shuts down not letting me register and also not letting me upgrade. I am using Adelphis cable modem and Windows ME.

[Raydee]

OK I found that when submitting the reg info to uncheck the box that says send system info and everything went through fine.

[Wimpy]

Well its been 5 months since installing G2 and I am still waiting for the fix.
I talked to RF Tech Support over a month ago and got them the info they asked for, haven't heard from them since.

Are the updates downloadable yet?

This is what I call REAL Customer Support.

Wimpy

[Evan G]

One thing to note Wimpy, you said that you tried it on a different PC, and it worked fine, so that fairly shows that there is not a problem with the program, but most likely in your system configuration on that one PC. There are a few things that you may want to check. The first, you state that you have USR 56k modem in the computer that you are haveing problems with, do you have the same brand, and model modem in the computer that worked fine? If not, what type of modem is in the one that worked? Have you tried that other modem in the computer that does not seem to be working? If so, what results do you get there? So far the only connection that we have found between dialup users that are having this problem is that they all are using some sort of USR modem. Will everyone that is having this problem please post their modem type, as this will greatly help us in tracking down this problem.

Sincerely,
Evan
Product Support
Great Planes Model Distributors
www.realflight.com (http://www.realflight.com)

[Mac]

I have the same problem and have e-mailed their tech service 2 times. The last time they asked me what kind of modem I had and I replied back the LT WIN Modem and haven't heard back. Both times I reply back with what they asked for and they don't reply back with what to do. Really dissapointed with their service. I don't think I will be making any more purchases of their products.

[Scott Kemp]

Contact technical support rfsupport@greatplanes.com and they can get you a manual installation for the update.

[Mac]

I already contacted them by e-mail and they haven't told me anything to do. All they do is ask something about how my computer is set up and when I reply back, I never here back from them. Very unhappy with how they handle their customers problems. From the way this post sounds, There are several people with the same problem with the same kind of response from their tech service. We all are not a computer wiz.