Have the Testing Team quit????

[Onkel Olsson]

Hi there,

Have recently spent several hours to help my friend getting his new software, RealFlightG3, to work. The result is completely horrible! I have tried to install it on 5 (!) different computers. All of them way ahead of the specs. Some of them are really heavy game machines. I've also tried different Win versions such as 9X, ME, 2K and XP. Couldn't get it working anywhere at all. A large number of fatal errors i.e. use of API's not supported by 9X/ME systems, unhandled exception faults and access violations when running XP and strange graphical errors when running 2K.

I found this forum and after scrolling through lots of postings I'm totally convinced that Knife Edge haven't even heard of software testing procedures. The very short time between compilation date of the main executable compared with release date as well as the time it takes to produce the CD's doesn't give much time for testing, right? The vaste number of updates in such a short time only verifies this.

As a senior professional programmer I'm surprised. I can accept that applications developed by amateurs isn't thoroughly tested, but commercial stuff like this!!! And with a price tag far beyond common games...

As soon as we get the most strange update routine to work I hope I will see this application in action. Until then my friend is using the FMS-simulator (freeware) since the InterLink controller works great with that application. If we don't get it to work very shortly, I'm sure the retailer will get it back for a full refund.

Guys on Knife Edge: -Shape up and establish decent testing routines! Don't lay this work on the users.

Merry X-mas to you all

Onkel Olsson

[Scott S.]

Now they're all on the "delete threads - and users - that we don't like" team.

All my research has been time-consuming, painful (I wanted to stay w/RF), and informative. I'm requesting a transfer to the AFP team. I hear they have helis Sunday thru Saturday.

Easy test: just get on Google or go to any of the R/C forums and read all the posts from folks who bought AFP-D, hated it, then went and bought RFG3 and love it. The reading won't take long - the finding might!

Beta testers don't pay retail for the SW they are testing.

Beta testers are told that they are Beta testers.

Et Cetera. I think RF should have (on a $29.99 Add-On!) a plane that looks like a BUG.

Bye.

[joeparkerguitar]

Hmm.. I don't know what the problem is. I have an HP Pavilion with a GeForce 4 and winxp and no problems. Installation was flawless and program does not give me a problem. Maybe it's defective. :confused:

[JimDavis]

I am a software programmer. Although my specialty is database programming I still consider myself quite computer savy(!)

Unlike other lucky few, I have the same problem on three different computers on 01/14/2005.

All these computers exceeds the mentioned minimum requirements.

Still I have three different type error messages on 3 different computers!
These are the installation problems causing the program crash and close itself without giving a chance to do anything to correct it.

I wish I had one of those super HP computers, with GeForce and XP..... Oh hold on a minute, yes, one of my desktop is the same one...
I think I have the defected one!

Just frustrating, veeeery frustrating...

Jim Davis

[jbourke]

We thoroughly tested G3. The problem is that everyone's machine is different. To the users who have problems it seems like the software is terrible. This is a normal feeling to have when you have a software product that won't work for you. But that doesn't mean that everyone is having problems, or even that most people are.

When you encounter an issue you need to contact tech support and work through it. If tech support can't help you then they can escalate the issue to us at Knife Edge and we can step in.

We will continue to release patches to help you out and I can assure you that we regret any error we make that causes our customers to feel unhappy with their purchase.

Jim

[mlehky]

I would agree if the support staff normal response was not to blame it on the users hardware and not accept that their is any other possibility.

My experience was being told that my system lacks sufficent video memory and I have and X800 with 256megs. I suspect the tech grab on to the fact the on screen error indicated "Out of memory".

[Highflyer]

JimD - You are a typical computer programmer. You think you know it all. Ever think it might be that you just don't know how to install and run someone elses software? Typical programmer software smart and hardware ... well you know what I want to say but will not. Need help turning on you office light?

[decastave]

I agree with Highflyer there, it seems like everyone is having trouble with there video cards, yet the manual states witch cards are compatible.

[Progneto]

"Have the testing team quit?"

Haven't you realized that WE ARE THE TESTING TEAM?

It was obvious from the start to me that we, the purchasers and users of G3, have been and still are the beta testers.

Progneto

[Ryan Douglas]

Exactly what problem are you experiencing, Progneto?

[Breakstuff5050]

I agree that RF is using their consumers as beta testers. But I personally never had a problem with the software. The only thing I had to buy extra was a graphics card which cost an extra 75 bucks which works flawlessly. Other then that I have NEVER had a problem, here are my computer specs:

Pentium 4 Processor 1.5GHz

Windows XP Home Edition

Radeon 1600 64 bit ( I think )

40GB Hard drive

.....all stock except the graphics card and my pc is at least 3 years old. I dont see how all of these fancy gaming machines cant run the software, i guess i just got lucky!