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Old 02-02-2015, 09:20 PM
mspence mspence is offline
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Join Date: Feb 2015
Posts: 2
Thanks for the info. I tried installing on another computer with the exact same results. I talked with tech support, and it turns out the problem is a bad controller.
They were very helpful, sent me a shipping label to return it while we were on the phone. Normally they would wait to get defective controller before sending a replacement, but I just gave them the tracking number showing it was shipped and they shipped me one out, two day air. The tech I spoke with was very professional, and quite knowledgeable. Even though it's a little bit of a hassle, I feel better knowing how they stand behind there product. Once again, thanks for your help!
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