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Old 12-04-2013, 02:56 PM
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Ryan Douglas Ryan Douglas is offline
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Expansion Pack won't install for RealFlight 7?

PROBLEM:
My Expansion Pack(s) won't automatically install for RealFlight 7. I insert the Expansion Pack disk, but it does not seem to find my RF7 installation.

AFFECTS:
Can affect Expansion Packs 1-8. It only happens in rare circumstances, and only with RealFlight 6 or 7.

SYMPTOMS:
Carefully read each symptom description below to find the one that describes your exact situation. They are all slightly different. Then follow the instructions for your particular scenario. DO NOT attempt to manually enter the correct installation directory.

Scenario #1

Symptom:
I have 2 or more pre-RF6 versions of RealFlight installed (ex: G4 & G5). When I try to install an Expansion Pack, it gives me the option to install for one of those older products, but RealFlight 7 does not appear in the list.

Solution:
  1. Select any of the products in the list and click OK.
  2. Exit the Expansion Pack installer without installing.
  3. Insert your RealFlight 7 disk.
  4. Allow setup.exe to run if prompted.
  5. When the RF7 installer appears, exit it without installing.
  6. Now reinsert your Expansion Pack disk and install it normally for RealFlight 7.

Scenario #2

Symptom:
I have only 1 pre-RF6 version of RealFlight installed (G3, G4, or G5). When I try to install an Expansion Pack, it never prompts me to select RealFlight 7. Instead, it wants to install in the G3/G4/G5 directory (whichever one is on your system).

Solution:
  1. Exit the Expansion Pack installer without installing.
  2. Insert your RealFlight 7 disk.
  3. Allow setup.exe to run if prompted.
  4. When the RF7 installer appears, exit it without installing.
  5. Now reinsert your Expansion Pack disk and install it normally for RealFlight 7.

Scenario #3

Symptom:
I have no other pre-RF6 versions of RealFlight installed. When I try to install an Expansion Pack, I get the following error message:

"KEError 16078: Could not find a compatible base product on your system to use for the Expansion Pack X default installation location. If you know the location of a compatible product, please enter it manually before beginning the installation process."

Solution: DO NOT manually enter the RF7 directory, despite what the error message tells you. Instead do the following:
  1. Click OK.
  2. Exit the Expansion Pack installer without installing.
  3. Insert your RealFlight 7 disk.
  4. Allow setup.exe to run if prompted.
  5. When the RF7 installer appears, exit it without installing.
  6. Now reinsert your Expansion Pack disk and install it normally for RealFlight 7.


If you are still having problems, contact RealFlight Technical Support.
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